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                              Privacy Policy – Smile First Aid Training Ltd

1. Introduction

Smile First Aid Training Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and store your personal data when you use our website or contact us.

2. What Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Booking or enquiry details

  • Course attendance records

In some cases, we may collect limited health information where necessary to ensure your safety during training sessions.

3. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Process course bookings

  • Deliver training services

  • Issue certificates

  • Maintain training records for legal and certification purposes

We only use your data where we have a lawful basis to do so.

4. Health Information (Special Category Data)

Where health information is collected (e.g. to ensure participant safety during training), this is treated as sensitive data.

We will:

  • Only collect it when necessary

  • Keep it secure and confidential

  • Not retain it longer than needed

5. How Long We Keep Your Data

We retain personal data only as long as necessary, including:

  • Enquiries: up to 12 months

  • Booking and training records: up to 6 years (for legal and certification purposes)

6. Sharing Your Data

We do not sell your data.

We may share your data with trusted third parties where necessary, such as:

  • Email providers

  • Booking or payment systems

  • Certification bodies (if applicable)

All third parties are required to keep your data secure.

7. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You will be given the option to accept or reject non-essential cookies when visiting our site.

10. Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

11. Contact Us

If you have any questions about this privacy policy or your data, please contact:

Smile First Aid Training Ltd
Email: courses@firstaidtrianingsmile.co.uk
Phone: 07864024280

12. Updates to This Policy

We may update this policy from time to time. Please check this page periodically for updates.

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